Have questions about our policies?

Send us an or call customer service at (480) 442-3621 and we’ll be happy to help.


Charges

Your credit card will be charged at order. Due to potential long lead times, and the made-to-order nature of some of our products, we cannot wait until shipping to charge your card.

Order Cancellation

Your order may be cancelled at any time prior to shipping. Simply email service@hecklerdesign.com. Your refund will be processed within one business day, and an order cancellation confirmation email will be sent to you. Funds may require 2 to 3 business days to appear in your account.

Returns

Your satisfaction with our products is of the utmost importance to us. If there is a problem with your order, please contact us immediately so that we can promptly resolve it for you. Returned items will receive refunds (less shipping, taxes, and tariffs) if the merchandise is returned prepaid in its original condition, in its original packaging, within 30 days from receipt of the item.

With product exchanges, there is a possibility that we will not carry the product in its original color. In these instances, we will fulfill the warranty with the product’s available color selection.

For all returned items received in less than originally shipped condition, they will be subject to a restocking fee based on condition of item when received at our ship center.

*Please note for all returned items, the ORIGINAL packaging must be used.  We will only accept returns shipped with the original interior and exterior packaging. We use professionally designed custom packaging to protect against shipping damage. Any other packaging used nullifies return policy.

Shipping Damage

If you receive a damaged item, keep ALL packaging material and contact us immediately. The packaging material is required in order to process a damage claim with FedEx and UPS. Shipping damage must be reported to Heckler Design within 10 days from delivery. In most cases, the damaged item will be picked up by the courier for inspection, then returned to Heckler Design. In most cases a new, replacement item will be shipped to you upon completion of the carrier damage claim process. Lead time will apply for replacement parts.

Shipping

In-stock, small items ordered after 12PM PST will ship the next business day.

In-stock, large items will be packaged and shipped in about 2-5 business days from order. A shipping notice with tracking number will be provided when the order ships.

Large item shipments destined within the continental United States will be shipped via UPS or FedEx Ground, requiring 4 to 5 business days of travel time.

Large item shipments destined outside the continental United States will be shipped via UPS or FedEx Express, requiring 5 to 9 business days of travel time.

US domestic and international small item shipments may be shipped via United States Postal Service Priority Mail.

All shipments (excluding reseller and distributor orders) destined outside the United States are subject to tariffs and import taxes. We collect these expenses at checkout and take responsibility for them during shipping.

Limited Warranty

Warranty

Heckler Design warrants your product to be free from defects in material and workmanship for a period of two years from the original date of purchase. If you discover a defect in a product covered by this warranty, we will repair at our option using new or refurbished components, or if repair is not possible, replace the item.

Exclusions

This warranty covers defects in manufacturing discovered while using the product as recommended by the manufacturer. The warranty does not cover loss or theft, nor does coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage conditions, lightning, or natural disasters. The warranty does not cover parts that are subject to normal wear and tear replacement requirements, such as OneLessDeskPad, @Rest resting pegs, and OneLessDrop non-slip feet.

The use of a freight forwarding company also voids the limited warranty and rights to claim shipping damage or compensation from Heckler Design.  We can not assume responsibility for a third party shipping carrier’s mishandling during transit in addition to reports of corrosion.

Limits of Liability

Should the product(s) fail, your sole recourse shall be repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Heckler Design be liable for more than the amount or your purchase price, not to exceed the current list price of the product, and excluding tax, shipping and handling charges.

Heckler Design disclaims any other warranties, express or implied. By installing or using the product, the user accepts all terms described herein.

How To Obtain Service Under This Warranty

Contact Heckler Design at service@hecklerdesign.com

Website Conditions of Use

Choice of Law and Forum

By visiting this website, you agree that Arizona laws, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any kind that might arise between you and us. You further agree that any dispute relating in any way to your visit to our website or to products purchased here shall be governed, construed, and enforced in accordance with the substantive law of Arizona. You consent to the exclusive jurisdiction of the state or federal courts of Maricopa County, Arizona.

Privacy Policy

Information Collection and Use by Heckler Design

HecklerDesign.com uses Google Analytics to log non-personally-identifiable information including IP address, and browser type, from site visitors. This data is used to manage the website, track usage, and improve the website services. This non-personally-identifiable information may be shared with third parties to provide more relevant services and advertisements.

HecklerDesign.com uses Paypal for all financial transactions. Heckler Design does not store nor have access to customer financial information such as credit card information.

We may also use a customer’s and site visitor’s email address to send updates, a newsletter or news regarding our company and products.

From time to time, Heckler Design or a partner may sponsor a promotion, sweepstake or contest on Heckler Design. Users may be asked to provide personal information, including name, email address or home address or to answer questions in order to participate. We may transfer personal information to certain ad partners that you have explicitly requested to receive information from. It will be clear at the point of collection who is collecting the personal information and whose privacy statement will apply.

Use of Cookies

Heckler Design may use cookies to store visitors’ preferences and to record session information to ensure that visitors are not repeatedly offered the same advertisements, and to customize newsletter, advertising, and Web page content based on browser type and user profile information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set — each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences — however, you must enable cookies from Heckler Design in order to use most functions on the site. Please note that Heckler Design allows third-party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers’ use of cookies is subject to their own privacy policies, not the Heckler Design Privacy Policy.

Links

Heckler Design may contain links to sites. Heckler Design is not responsible for the privacy policies and/or practices on other sites. When linking to another site, you should read the privacy policy stated on that site. Our privacy policy only governs information collected on Heckler Design.

Security

Heckler Design does not store customer credit card information. Heckler Design member accounts are secured by member-created passwords. Heckler Design takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For any additional information about the security measures we use on Heckler Design, please contact us at service@hecklerdesign.com.

Sharing and Disclosure of Information Heckler Design Collects

Except as otherwise described in this privacy statement, Heckler Design will not disclose personal information to any third party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process received by Heckler Design, whether or not a response is required by applicable law; (2) to enforce the Heckler Design Terms of Use Agreement or to protect our rights; or (3) to protect the safety of members of the public and users of the service. Heckler Design reserves the right to transfer personal information to a successor-in-interest that acquires rights to that information as a result of the sale of Heckler Design, or substantially all of its assets to that successor-in-interest. For more information see the “Changes in Our Privacy Policy” section below.

Changes in Our Privacy Policy

From time to time, we may make changes to our privacy policy. If we make changes, we will post them on our site, so users will always be aware of what information we collect, how we use it, and when we may disclose it. You are bound by any minor changes to the policy when you use the site after those changes have been posted. But if we are going to use users’ personally identifiable information in a manner materially different from that stated at the time of collection, we will notify you by posting a notice on our website for 30 days.

Heckler Design cares about online privacy. If you have any questions concerning this privacy policy, please email us at service@hecklerdesign.com.